Ok, I'm going to the mattresses (my hubby would be so proud of me for using that phrase) with an ebay seller. Two weeks before Easter, I purchased a new outfit for my little boy which was listed as "nwt toddler EASTER outfit" complete with super cute plaid shorts, white polo and a matching plaid hat (which I knew the child would refuse to wear but it was so cute I couldn't resist). The day after Easter, I left a comment saying that I was disappointed that the outfit had never arrived and I would probably not be using the seller again. An hour later, I received an email saying it had been shipped but it didn't have a tracking number...ugh. Ok, whatever...it's not like I needed it for Easter...I just wanted it. Well, that was OVER two weeks ago and it has still not arrived so I "officially" opened an Ebay case-whatever that means. By the time this thing arrives, if it ever does, the kid will be too big for it.
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The thing that's the most frustrating for me is that normally Joshua takes care of stuff like this. He's the one to call and complain or talk to a manager. Sure, he does it because I ask him to-he's so laid back, I don't think it would even occur to him to complain if it wasn't for me (...which makes me wonder if I'm a bad influence on him...but that's a topic for another day). He's just better at it than I am. I tend to get emotional and then I end up saying something stupid. Luckily this customer service issue is online so most of the communication is emailed but I still wish Joshua was here to do it. It also makes me appreciate companies and places like Walt Disney World that much more-they're amazing when it comes to customer service. Don't get me wrong, things don't always go perfectly but when problems occur, they go above and beyond to fix it.