Ok, I'm going to the mattresses (my hubby would be so proud of me for using that phrase) with an ebay seller. Two weeks before Easter, I purchased a new outfit for my little boy which was listed as "nwt toddler EASTER outfit" complete with super cute plaid shorts, white polo and a matching plaid hat (which I knew the child would refuse to wear but it was so cute I couldn't resist). The day after Easter, I left a comment saying that I was disappointed that the outfit had never arrived and I would probably not be using the seller again. An hour later, I received an email saying it had been shipped but it didn't have a tracking number...ugh. Ok, whatever...it's not like I needed it for Easter...I just wanted it. Well, that was OVER two weeks ago and it has still not arrived so I "officially" opened an Ebay case-whatever that means. By the time this thing arrives, if it ever does, the kid will be too big for it.
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The thing that's the most frustrating for me is that normally Joshua takes care of stuff like this. He's the one to call and complain or talk to a manager. Sure, he does it because I ask him to-he's so laid back, I don't think it would even occur to him to complain if it wasn't for me (...which makes me wonder if I'm a bad influence on him...but that's a topic for another day). He's just better at it than I am. I tend to get emotional and then I end up saying something stupid. Luckily this customer service issue is online so most of the communication is emailed but I still wish Joshua was here to do it. It also makes me appreciate companies and places like Walt Disney World that much more-they're amazing when it comes to customer service. Don't get me wrong, things don't always go perfectly but when problems occur, they go above and beyond to fix it.
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2 comments:
Ugh, I hate that. And my husband is the one who takes care of the complaints as well. If a deployment does nothing else, it certainly teaches us mil spouses how to be assertive!
I wanted to email you about the comment you left on my blog the other day about saying no to kids, but I couldn't find your email address. Anyway, I loved what you said (and it wasn't preachy at all!). Just 3 days into my challenge, I'm learning some important things: 1) I don't say no nearly as frequently as I thought, and 2) sometimes, you just have to say NO. It's unavoidable. So I'm going to follow your advice and try to use the word no LESS and not eliminate it altogether. Thanks!
I did use Paypal so I'm hoping it will be pretty easy...crossing my fingers though!
Wife on the Roller Coaster...I don't have my email posted because both my personal account and the account I use for my photography have our last name...I'm super hesitant to release that especially since I post pics of the boy. I'm thinking about getting another email just for this sort of stuff though
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